This is your dashboard. Soon, you’ll see your cashback stats, loyalty tier, and top deals here.
Cashtraq Help Assistant
Where is my cashback?
Cashback can take time to appear depending on the retailer. Most track within 72 hours, but some retailers take several weeks — even up to 90 days — to confirm transactions.
Why hasn’t my cashback tracked?
Tracking may fail due to ad blockers, cookies being disabled, or if you didn’t click directly through Cashtraq to the retailer. This is normal for some merchants.
How long does cashback take to confirm?
Retailers confirm cashback within a few days to 3 months, depending on return policies and transaction types.
How do loyalty tiers work?
We offer Bronze, Silver, and Gold tiers based on total cashback earned. More cashback = higher tier and better perks in the future.
Why is there a fee to use Cashtraq?
We charge a small fee to consolidate cashback from multiple platforms into one app, saving you time and avoiding missed earnings.
Why consolidate cashback in one app?
Studies show users lose cashback by forgetting logins or not checking multiple apps. Cashtraq keeps it all in one place.
How do I sign up?
Just enter your email and a password. Use a valid email so we can send updates and help you recover your account.
I can’t log in – what should I do?
Reset your password. Still stuck? Contact us at support@cashtraq.co.uk.
Why is profile info important?
Your profile lets us match cashback and keep your details up to date. You can update these in the app any time.
Is my data secure?
Yes. We use secure storage, encryption, and never sell your data to third parties.