Privacy Policy

Last updated: August 2025

At Cashtraq, we value your privacy and are committed to protecting your personal information.

Information We Collect

We collect only the information you provide us, such as your name, email address, and account details to offer our cashback and loyalty services.

How We Use Your Information

Cookies and Tracking

We use cookies to enhance your experience, remember preferences, and analyze site usage. You can control cookie preferences via the cookie banner and your browser settings.

Data Security

We implement industry-standard measures to protect your data, but please remember no system is completely secure.

Your Rights

You have the right to access, update, or delete your personal information. Contact us at support@cashtraq.co.uk for requests.

Changes to This Policy

We may update this policy occasionally. We will notify you of significant changes through the app or website.

If you have any questions, please contact us at support@cashtraq.co.uk.

Cashtraq Help Assistant

Where is my cashback?
Cashback can take time to appear depending on the retailer. Most track within 72 hours, but some retailers take several weeks — even up to 90 days — to confirm transactions.
Why hasn’t my cashback tracked?
Tracking may fail due to ad blockers, cookies being disabled, or if you didn’t click directly through Cashtraq to the retailer. This is normal for some merchants.
How long does cashback take to confirm?
Retailers confirm cashback within a few days to 3 months, depending on return policies and transaction types.
How do loyalty tiers work?
We offer Bronze, Silver, and Gold tiers based on total cashback earned. More cashback = higher tier and better perks in the future.
Why is there a fee to use Cashtraq?
We charge a small fee to consolidate cashback from multiple platforms into one app, saving you time and avoiding missed earnings.
Why consolidate cashback in one app?
Studies show users lose cashback by forgetting logins or not checking multiple apps. Cashtraq keeps it all in one place.
How do I sign up?
Just enter your email and a password. Use a valid email so we can send updates and help you recover your account.
I can’t log in – what should I do?
Reset your password. Still stuck? Contact us at support@cashtraq.co.uk.
Why is profile info important?
Your profile lets us match cashback and keep your details up to date. You can update these in the app any time.
Is my data secure?
Yes. We use secure storage, encryption, and never sell your data to third parties.
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